Mindset Dog Traning Terms of Service and Privacy Policy
PLEASE NOTE PAYMENT FOR SERVICES IMPLIES AGREEMENT TO THESE TERMS AND CONDITIONS
1. Training & Handling Methods
  • The philosophy of training techniques used by Mindset Dog Training is based on positive reinforcement and as such all techniques and methods used are kind, fair and reward based.
  • Harsh handling of dogs, physical force and use of punitive methods and equipment such as choke chains, prong collars, spray collars or e-collars will not be permitted in training and should not be used in training your dog.
 
2. Payment
  • All training courses must be paid for in full by bank transfer at the time of booking.
  • All 121 sessions must be paid 48 hours in advance of the 1st appointment date.
  • A mileage fee of 50p (per mile) will be added if outside of my catchment area. This cost will be added to your training package.
  • To secure your booking payment can be made by bank transfer. Details will be provided at the time of booking.
 
3. Refunds and cancellation
  • If you would like to re-arrange a session rather than cancelling 48 hours notice must be provided otherwise the cost of the session will still be charged. Mindset Dog Training does appreciate occasionally there may be unforeseen circumstances and therefore the 48 hour notice period may be waived at my discretion.
  • Once payment has been received for a service there will be no refunds except in exceptional circumstances in which case any partial refund or re-arrangement fee will be at the sole discretion of Mindset Dog Training.
 
4. Safety and Insurance
  • You are responsible for your dog at all times. Please ensure your dog is kept on a lead unless otherwise instructed to do so and that an adult has hold of the lead.
    Children are welcome to join in training sessions however Mindset Dog Training accepts no responsibility for children and it is the responsibility of the supervising adult to ensure the children’s safety at all times.
  • Any dog that is known to bite or react must wear a muzzle.It is your responsibility as the owner to keep your dog under control at all times.
  • Mindset Dog Training is fully insured with Protectivity (Pet Business Insurance)
  • Any instances of accident or injury to you or your dog must be reported at the time they occur. Please follow the trainer’s instructions at all times.
 
5.Health and Vaccinations
  • All dogs and puppies must be suitably vaccinated against potential risk of disease, as well as being treated for internal and external parasites.
  • There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the owners/handler’s responsibility to ensure their dog is fully protected against the risk of disease. If the owner chooses not to routinely vaccinate their dog this is their choice and the decision is made at their own risk.
  • Please advise in advance of any session if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled or re-arranged. It is the owner’s responsibility to ensure their dog is fit and healthy for the session.
  • If your dog has any known allergies or food intolerances, please make me aware before the session and provide your own appropriate treats.
  • If your dog comes into season, please let me know ahead of the session so we can make adequate plans ahead of time.
 
6. Training Results
  • Clients and family members should commit to short training sessions at home daily to get the most from the information provided during classes or 121s.
  • A higher success rate will be seen when clients commit to training long term.
  • Consistency is key
  • You can only train your dog as quickly as they can learn.
 
7. Marketing/Privacy
  • The personal information on your booking form will be kept confidential and won’t be passed to any third party. I may send out occasional emails and marketing to the email address you provide. If you would like to opt out of these please let me know.
  • Photographs and/or videos are taken during training sessions to be used on Mindset Dog Training social media sites and the website.
  • If you do not wish for photographs/videos of you or your dog to be used for marketing purposes, please let me know. Photos and/or videos can only be taken during sessions at the discretion of Mindset Dog Training.
 
8. Disclaimer

I make every effort to ensure the safety of both clients and dogs in training sessions. By making a booking with Mindset Dog Training you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Mindset Dog Training for all personal injury and damage to property while attending training sessions. You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session (s) or who comes in your place aware that they are there at their own risk. You understand and accept that your dog (and its behaviour) remains your entire responsibility at all times, whether or not in the presence of a dog trainer.


   by Mindset Dog Training